Your data is locked with your household’s data key before it is synced. A new phone or computer needs that key once.
- Install Indivia and sign in with your email (Creating an account and joining a household). The app shows Unlock this device.
- On a device you already use, open Settings, Account and security, Add a device, and press Show a code.
- Type that code on the new device and press Unlock. A code works once, for 15 minutes, and the server never sees it.
No other device? Type your printed recovery key instead (Backups). If you have neither, I have no other device and lost my recovery key… starts a new key with this device’s data; locked data that is only on the server can then no longer be read.
In a browser on a computer, the app first asks Is this your computer? My computer: keep a locked copy keeps your data in this browser, locked with your PIN. Public or shared computer: keep nothing keeps it in the tab only: it is gone when you close it, and you sign in each time.
If you already answered the first questions on another device, the app offers to keep the same preferences (Setup wizard and what you track). To sign out a lost device, see Your devices in Your account and sign-in.
Names in bold are the pages, tabs and buttons as the app shows them.
Still a question? Write to support@indivia.app. Your message goes straight to the people who make the app.