Indivia
Français
Draft for the test period. This text has not been approved yet and may change. Parts marked “to be confirmed” are still being filled in.

Help and support

Last updated: October 18, 2026

Write to us

Email support@indivia.app. We answer within 2 business days.

Never send your password, a recovery code, an authenticator code or a full bank or card number by email. We will never ask for them.

Privacy questions and requests (a copy of your data, a correction, a complaint) go to support@indivia.app. See the privacy policy and the terms of use.

Reporting a problem

Tell us:

  • what you did, what you expected and what happened instead;
  • the device: Windows, Mac, iPhone, Android, or the browser you use;
  • the app version (Settings, under Your data);
  • a screenshot if you can, with personal amounts hidden.

Common questions

I forgot my password

On the sign-in screen, click Forgot your password? and follow the link we email you.

I have a new phone, or lost the one with my authenticator app

Sign in with one of your recovery codes instead of the 6-digit code. Then open Your profile and click Use a new phone or app. If you have no recovery code left, write to us: we will check that it's really you before helping.

The app says it can't reach the server

Check your internet connection. The server is sometimes stopped for a few minutes for an update. Your data stays on your device and syncs again on its own.

How do I keep a copy of my data?

Turn on backups to a folder you choose, or use Export all my data in Settings: it makes one file locked with a password you choose. Every list can also be saved as Excel or PDF. You can ask us at support@indivia.app for a copy of everything the server holds about you.

How do I cancel my plan or get a refund?

Open Your profile, then Subscription and payment, then Cancel the plan: you keep your plan until the end of the period you paid for. If you bought it on a phone, cancel it in the App Store or Google Play. For a billing mistake, write to support@indivia.app before disputing the payment with your bank. The terms of use explain refunds.

How do I delete my account?

Open Your profile, then Delete my account, or write to support@indivia.app: we answer deletion requests within 30 days. The privacy policy explains what is removed and when.

Found a security problem?

Write to security@indivia.app without sharing the details publicly. The security page explains how. Thank you.